Refund / Alternative Purchase Policy

Effective Date: January 1, 2023

At Rays Healer, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help with our easy and transparent refund and return policy.

11. Returns
We accept returns of physical products within 1 (one) week from the date of receive. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Opening Video of the product is mandatory when you receive the parcel.

12. Initiating a Return
To initiate a return, please contact our customer support team at or contact us with your order number and the reason for the return. We will guide you through the return process and provide you with a return shipping address. Please ensure that the item is securely packaged to prevent damage during transit.

13. Refunds/ alternative purchase
Once your return is received and inspected, we will send you an email or contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection or buying of alternative product of same or higher value at extra cost only If your return is approved. No refund will be carried forward however, Credit note can be given to buy at any later stage within 3 months of period.

14. Return Shipping Costs
Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or an error on our part. Shipping costs are non-refundable.

15. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at We will arrange for a replacement or a refund, including the return shipping costs.

16. Contact Us
If you have any questions about our refunds and returns policy, please contact us at:

  • Email:

  • Address: Rays Healer, 2126 Eaze Zone Mall, Malad West, Mumbai 400064

Thank you for shopping at Rays Healer. Your satisfaction is our priority, and we strive to make the return process as simple and straightforward as possible. We appreciate your business and look forward to assisting you.